The cost of delivery for all orders under £50.00 (excluding VAT) is charged at the flat rate of £3.99 irrespective of the value of the order. Orders over £50.00 (excluding VAT) are free. Highlands & Islands and Overseas postage are charged at cost and we will raise a PayPal invoice for this amount.
The address for delivery shall be as specified on your order. We are happy to send your goods to an address that you choose if different from the card holders address. To a neighbour, relative, or place of work, as long as there is someone there to sign for the goods. Please ensure we have the full address including your full postal code (PO Box addresses are not acceptable for delivery). Once goods have been dispatched it is not possible to change the delivery address. Dogs Stuff is not associated with any of the carrier companies we use. As such we have no influence over their procedures or policies. As a result we do not accept any liability for delays in delivery or any consequential loss arising due to such delays. The responsibility to deliver rests with the carrier and as such claims and compensation for late delivery are governed by the individual company's terms. All deliveries will require a signature of acceptance. Should you wish your goods to be delivered un-recorded and left without any signature, you can tell us during ordering or anytime prior to dispatch. However, these goods will be left totally and entirely at your own risk, and we will not be responsible for any loss or damage under any circumstances and successful delivery as stated by our carriers will be deemed to be completion of contract. All dates quoted by us for dispatch or ultimate delivery are as estimates only and are not to be the essence of a contract.
You should inspect your goods upon receipt.
In the event of a customer purchasing an item from DogsStuff.co.uk mistakenly and through no fault of DogsStuff.co.uk, we will be pleased to replace or refund the item provided that the original item is returned to us unused and in saleable condition. In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, we reserve the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer.