Error on our part - If you are returning goods because of an error on our part we will gladly give you a 100% refund including packaging and postage. The refund will be issued upon the safe return of the goods to us.  Goods must be unused, unopened and in their original packaging. Please return the goods within 15 days.  We will send the correct goods immediately if still required.

Goods are Faulty - If you are returning goods that have arrived faulty, we will exchange them giving a refund for packaging and postage. The exchange and refund will be issued upon the safe return of the goods. Goods must have their original packaging.  Please return the goods with 15 days.

You do not want this product – If the product is what you ordered but you have since decided that you no longer want it, then we will offer a full refund less packaging and postage, upon safe return of the goods to us.  This also applies if you were too late in trying to cancel an order.  Goods must be unused, unopened and in their original packaging.  Please return the goods within 15 days.

Package Arrives Damaged – Please sign for it as damaged. Telephone us immediately.  We cannot issue a refund unless this procedure is followed.  We will replace the goods immediately.  Please return the damaged goods to us including all the damaged packaging within 15 days.

Manufacturers Guarantee - You can always return items if they are defective and still under the guarantee. Items with a manufacturers guarantee should be returned to the manufacturer, as listed on the item's packaging, with a copy of your invoice and stating clearly the nature of the fault. Remember to enclose your name and full postal address and a contact telephone number. If you return them to us we will forward them to the manufacturer on your behalf. We will not be responsible for refunding any costs to you. The manufacturer will either repair or replace the item. They will contact you directly.

Goods outside the guarantee -  If you are returning goods that have become faulty and outside the guarantee period. They should be returned to the manufacturer for repair and not to us. Send a copy of your invoice and stating clearly the nature of the fault. Remember to enclose your name and full postal address and a contact telephone number.  The manufacturer will test and repair the goods and return them to you, any costs to be borne by you.

Returning an Item
To return an item, please enclose a note giving the reason for the return, wrap the package securely and send the package to us. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any).

For your protection we recommend that you use a recorded-delivery service.  Any goods returned to us at our premises without documentation included which easily identifies the original purchaser of the goods will be treated as being abandoned to us.

We will send you an e-mail to let you know when we have processed your return